Testimonials | Happy Customers | Abacus Motorhomes


We pride ourselves on customer service.

Don’t take our word for it, see some words from our loyal customers below...

  • Visited Abacus looking to buy our first motorhome. Greg was really helpful and considerate, particularly as this was our first time buying a motorhome. He and his colleagues provided a comprehensive experience and we wouldn't hesitate to recommend them.

    Les Sells

  • We purchased a new Adria Twin motorhome from Abacus and the experience was excellent. From the first meeting John Lailey was friendly and helpful, never pushy and always happy to give advice and guidance at the ordering stage. We knew we would have a longish wait for a new van but we were kept informed along the way resulting in a very smooth process and easy handover. Emma Lailey is the sales administrator and was extremely efficient, proactive and helpful. The handover was by Jon Knights and again this was just right - all our questions answered and all the key elements explained clearly. In my view the sales team of John, Emma & Jon deliver a first class customer experience.

    Tommy Twin

  • We had an issue with a hired motorhome that was sorted the next day. All in all a very positive experience. Of real note was that the vehicle was well over 2 years old but it was in great condition and as clean as a whistle!

    K N

  • We would like to thank Shaunna for all her help on returning the motorhome after our holiday she was absolutely brilliant what a lovely lady thank you

    David & Judy Lavender

  • Dear Shaunna & Team I just wanted to email to thank you for all your help with hiring Suzi Swift – the whole experience could not have been more straightforward, or enjoyable. The standard of cleanliness and maintenance of the vehicle was exemplary, the whole team could not have been more helpful in resolving the issue with maiden name/married name differences on driving licence and other ID; and your explanation of how she worked on handover was absolutely spot on and totally comprehensive. I cannot think of a time when I have enjoyed a better standard of customer service, so thank you. We are already looking forward to renting again! Thanks again

    Anna Laney

  • Hands down, the best hire company I have every spoken with, Jaye went above and beyond to help me arrange the vehicle most suited for us, was a joy to speak with and a credit to the company. Sadly due to work commitments I was unable to hire as planned, but in the lead up to our break the company were a dream to engage with. Totally recommend you contact them. Thank you Jaye for being amazing!! x

    Kerry Wilmot

  • Stewart, Thank for your email. As always you are a professional, fair and hassle free company, which is rare in your business. That will always keep me returning to you and most importantly recommending you to anyone who asks me, or the many times I talk about my wonderful trips. You guys are unique in your business in your vehicles, how you kit them for the customer and the amazing customer service you give.

    Marcos Fernández Pardo

  • Their customer service could not be better. We were considering changing our car for a campervan to tow our caravan with. John and Emma invesigated all the options and found the key information we needed to help identify the models which would work for us. There was no pressure and even when we decided that we weren't going to go ahead (too many compromises for us right now) they were still friendly and helpful. When the time is right we will definitely go back to Abacus.

    Sue Hyson

  • Their customer service is excellent and their willingness to answer any question is exemplary. The day we visited their showroom to look at a Swift Monza was a rainy one, so they parked the demo models undercover in the workshop so we could view them in the dry. That's customer service.

    Steve Hyson

  • We were looked after by the staff very well even managed to purchase a motor home on the visit.

    Hefin Richards

  • Lovely motorhomes, nice staff

    Jeanette Baxter

  • We had dealings with their sales team. We were very impressed with their knowledge. Nothing too much trouble. Although we did not end up buying from them, I could not imagine a more pleasant, honest and engaging experience. Would recommend them as a highly principled operation to anyone.

    Bruce & Gloria

  • AMAZING!!! From booking to collection and return, nothing was too much for the friendliest and most helpful team of people. You all helped make our holiday the best we have ever had 🥰 thank you x

    Sarah Whatley

  • Sold a Motorhome to abacus , and the place and staff had a very chilled out atmosphere, very professional and would thoroughly recommend to anyone wanting to buy or sell a Motorhome or hire one .

    Paul Burton

  • I recently purchased an ex rental Motorhome from Abacus. John. Emma.John. In fact the whole Abacus team were outstanding. Nothing was too much trouble. They listened and made great recommendations based on their expertise and experience. I will certainly be, keeping in touch with them to service our needs going forward. (Service, habitation checks etc). Very happy and satisfied customer.

    Rob Elvins

  • We turned up out of the blue to have a look at some motorhome that might be available. John kindly showed us some motor homes that were for sale and we discussed pros and cons of different types of motorhomes. Thanks for your wise advice it was so helpful!

    Sharon Baker

  • We recently purchased a motorhome from John and his daughter; the customer service was fantastic and we couldn't be happier with our new purchase. We would recommend Abacus to anyone looking to buy or rent a motorhome.

    Baz Paddock

  • Visited to check out a Motorhome for a short rent. Cannot fault the vehicle and the Staff were great. A pleasure to do business with

    Brian Kerswell

  • Brilliant service, cannot fault there service.

    Barry Wall

  • We have been very impressed by the excellent customer service, quality workmanship, expertise and attention to detail that Abacus Motorhomes have shown during the warranty work carried out on our new motorhome. We would definitely recommend.

    Sue Maunder

  • Polite, knowledgeable and accessible

    Paul Nash

  • We put the motorhome in for an MOT, All was fine and staff polite and efficient.

    Ian Stockwell

  • Very professional company who have alot of experience and understand the needs of the customer. Very clean and up-to-date motorhomes. Our hire went very smoothly and we will definitely hire from Abacus again.

    Gill Leech

  • Spent two weeks in Scotland in the Bailey Autograph 69-2 and it was fantastic. The Abacus team were super helpful and booking through to vehicle return was smooth and efficient. The team were also very quick to respond and help solve a small issue with the motorhome while we were away. We’ll be back!


  • Best holiday ever in an Abacus motorhome - and car valet - best service!

    Simon HC

  • This was our first motorhome from Abacus. The vehicle was fairly new, very clean and problem free and did us proud on our Glastonbury experience - our first! The young lady who greeted us and showed us our motorhome was knowledgeable and polite.

    Kim & Sheila Hayward

  • Had the best time at Glasto in our amazing Abacus Motorhome!

    James Fox

  • 5* Customer service, very friendly and polite. All equipment and services explained well. Motorhome very well equipped, clean and well maintained. Look forward to using your services again, Thanks!

    Martin Case (& Family + 2 dogs!)

  • Fantastic vehicle!

    Mr D. Kelly

  • Absolutely wonderful! A really clean, good quality motorhome, enabled us to have a great family holiday that was comfortable and trouble free! Thank you!

    Jo Gambi

  • Great motorhome to use for 10 days. Used for site office and accommodation at the Chalke Valley History Festival campsite

    Simon Clough

  • As always, great motorhomes. Fabulous service and help

    Chloe Battimelli

  • We had a great time at Glasto Festival. The motorhome reduced the amount of times we needed to use the dreaded long drop loos - so thank you for that!!

    James Dymott & Kyley Hope

  • Thank you for the excellent & professional service you have provided, we will certainly be using you again & recommending you to others!

    Chris Beckford

  • Great experience for our first time in a motorhome. Good vehicle with everything we needed.

    Carol & Paul Marks

  • Check in process was so easy - really enjoyable experience. Will definitely use again. Thank you guys! :)

    Julie & Jason Hunt

  • Lovely, friendly service. Motorhome was great, thank you :)

    Gordon Potter

  • Very good - rental is definitely the way forward!

    Mick & Pam Powell

  • Excellent motorhome - again! Another great week away

    Cathy & John De Lara

  • Lovely, clean motorhome. Great service. Recommended.

    S.A. Read

  • Fabulous service and weekend with an Adria Twin SLB 640. Thank you Abacus


  • 2nd time hiring. Just as good as the 1st. Motorhomes comfy and easy to use. Will use again next year.

    Tuckers Party

  • Very enjoyable - the staff are friendly, courteous and couldn't have been more helpful. The motorhome was good overall, we enjoyed driving it. Thank you

    Janet & Ian Maxwell

  • Super helpful, informative and patient service. Amber and Shaunna are great

    Vicky HP

  • First time we have rented a motorhome and it was great fun. Very clean interior and accommodated our needs. Professional service and would recommend to anyone.

    Steve Bushnell

  • As always another great service and motorhome from you guys. Even had to call the out of hours number who were also fab (user error not motorhome!!) Will deffo recommend and return. Thank you

    Eve & Shane Clarke

  • Amazing service from the team at Abacus as always. Great motorhome and we will be back!

    Mark Field

  • Thank you Abacus once again! Our motorhome was clean and well presented. Staff were very friendly and helpful. Hope to see you next year, no complains at all! Thanks

    Graham Hackett

  • Amazing!! Service from booking to return was friendly & professional. The motorhome we hired was fantastic & we have returned with 1,000 amazing memories. We will absolutely be seeing you again, thank you for making our 1st motorhome experience such a special one!

    Stuart Hall

  • It's our 4th time of hiring - fantastic motorhome. Staff was very helpful

    Wayne Harris

  • Absolutely fantastic from start to finish. Service was excellent and kids never want to go camping in a tent again after staying in the motorhome!

    Paul White

  • This was our first experience with a motorhome and we found our little home had everything we needed. Will definitely be doing this again.

    Dave and Kirsty Bennett

  • Just amazing customer service. A wonderful team who were a delight from start to finish - Thank you so much... we will be back!

    Duncan and Yvette

  • Brilliant time! Thoroughly enjoyed travelling in our little motorhome - nicknamed "Ginger Spice"! Great way to explore Devon and Cornwall and its narrow lanes in a motorhome... aargh!!! :)

    Alix McWilliam

  • It was a great motorhome, keeping us warm and cosy as we toured a rather chilly and wet Scotland! Staff were so helpful giving us tips on where to park etc.

    Natalie and Glen Ivey

  • Excellent service; quick, easy and very friendly

    M Joyce

  • Loved it! Amazing shower (much needed at a festival). Super comfy and cosy beds. Staff are fantastic and very friendly. Our motorhome was immaculately cleaned too :)

    Marc & Grace Jonas

  • What an adventure! We had the best experience on the Isle of Wight. The motorhome was flawless!

    Mr & Mrs Webster

  • Fantastic team providing the best customer service and with brilliant motorhomes.

    Dianne & Steve Darling

  • From pick-up to drop off our motorhome experience with Abacus was quick, easy and excellent. From knowledge to assistance we could not fault it! First class thanks!

    Team Litster

  • Shall certainly have another holiday in an Abacus Motorhome. Great from start to finish with a top mark from both of us regarding customer service.

    Sue & Rich Long

  • Lovely motorhomes, great staff. Definitely recommend

    Luis Durigon

  • Perfect experience. Great vehicle in fabulous condition. Incredible service throughout. Well equipped vehicles with everything you need. THE company to hire from!

    Macos Fernandez

  • This was our first experience and it was far simpler than we envisioned. Very easy pick-up and explanation. Lovely drive around southern Wales with little traffic and beautiful beaches. A true family holiday we all loved it. Great to see the countryside from a new perspective! Thank you!

    Charlie Munns

  • Excellent! Had a couple of issues once we were on the road but they were quickly sorted. Will definitely use again. Thanks!

    The Tyndale family

  • Always excellent, friendly experience, wouldn't consider going anywhere else for motorhome rental!

    Ed Bramall

  • The whole experience and service was exemplary! We enjoyed the motorhome and the warm, friendly and helpful staff. Shaunna and Amber are a credit to Abacus.

    Amjud Bashir

  • They helped me source a part for my 16 year old caravan. I thought it was an impossible ask. They couldn't have been more helpful and got it sorted for me.

    Ian Campbell

  • Very professional, friendly and efficient service from the team. Our vehicle was spotlessly clean, very well equipped out. On collection everything was very well explained to us, we can't wait to hire our next motorhome from you!

    Mike Rossiter

  • Lovely, large motorhome, hired from Abacus. Exceptionally clean and all mod cons! Have used before & would again! Thanks Abacus - it's been a blast! (The staff are fab too!)

    Mr Prodromou

  • Really good service and organisation. Staff are really helpful and friendly. Vehicle was clean and tidy, would hire from Abacus again!

    Sally & Colin Taylor

  • Had service, Hab check and mot done there,fantastic service,my thanks to graham, Tim, Dave and H in making it a very pleasurable experience. Won’t be using anywhere else

    Peter Slade

  • We’re able to diagnose a problem that my local dealer Swindon Caravans was unable to. All the staff we came into contact with, were friendly and helpful. Worth the drive to get this level of service!

    Peter Y

  • Great Choice Great Staff

    Pete Bell

  • 5 stars for the great service from the team, fantastic experience all around, the motorhome was clean and drives nice, returning the motorhome experience was easy and smooth, thanks for the new digital system they implemented. special thanks to Amber and Shaunna.

    Rami Alsaleh

  • Knowledgeable friendly staff who are happy to help and clearly know their stuff. Many thanks to H and Paul.

    Shaun Prior

  • This trip was the first time that we had experienced a motorhome holiday. From the moment we first contacted Abacus Motorhome Hire if February of this year to the conclusion of this break we found the hire team. Amber & Shuanna to be most helpful and informative. They made our first-time experience so easy and enjoyable. We have no hesitation recommending Abacus Motorhome Hire and we will come to you for our next Motorhome hire.

    Paul Cable

  • I didn't buy from Abacus because they didn't have what I wanted at the time. If they did, I would have done. I used the workshop to make a warranty repair on behalf of another dealer and the service was great. They sorted everything on my behalf. The team is knowledgeable, suggested some mods to my campervan that have made a huge improvement, and the NCC-approved workshop is so clean it's virtually clinical. If you're looking for a motorhome dealership that delivers, this is it!

    Maurice Hardy

  • Hi Amber. Once again it was a real pleasure to hire from Abacus. Great communication throughout, easy booking and faultless service on hand over and return. Thank you all very much. Please pass this on to everyone.

    Colin and Sally Taylor

  • We hired a motorhome from Abacus for a short holiday. Efficient and friendly service. Lovely motorhome. Many thanks to the team.

    Jane Hayward

  • Easy to get to plenty of parking friendly staff and complimentary Coffee


  • Staff very friendly

    Derek Chalmers

  • Advantages: Experienced company, knowledgable about the vehicle that we bought and staff are all really helpful. John, Emma and the whole team have been excellent, both in respect of rentals and sales Comment :The one issue we had with the vehicle — not down to Abacus — was dealt with quickly and efficiently. Would definitely recommend them for Motorhome and campervan sales

    Hayden and Sue

  • Great customer service. We sold our motor home to Abacus and I can highly recommend them. They offered a very fair price and dealt with us efficiently. There was none of the pedantic hassle you can get in the industry, quibbling over minor details; these are good, honest people who are a delight to do business with. If I was buying a new motor home now, I’d come to them first.

    Suzanne S

  • Firstly both Pam and I were really pleased with the great service offered by Yourself and all the staff at Abacus, which includes the man from the van hire place where we went to first and were lost, the staff cleaning the van and everybody we bumped into. We have hired vans before but without doubt the service we have received was first class, and because of that we actually feel far more confident in the planned holiday also we are now going for longer.

    Mick and Pam Powell

  • Thank you Amber for your wonderful personal service. The service was top notch from the first phone call to returning the van. We were dealt with in a friendly, efficient way. The van was a huge success! It was beautifully clean and very comfortable. We will be back fro more! We cannot fault anything.

    Belinda Vohra

  • Customer service reaches a different level when dealing with Abacus….. Our recent dealings with Stewart & his team whilst hiring our first motorhome was simply first class. I wanted to take my wife to Scotland to celebrate her 60th birthday & from the moment we approached Stewart we felt we were in the hands of a truly professional organisation…… I would recommend anyone to contact Abacus & their team for any vehicle requirements…. They are simply the best!!

    Jon Grant

  • Thank you H and Paul for all your help and support yesterday, we both felt isolated with a problem on our hands which we could not resolve and so pleased that we called you. THANK YOU

    Ysanne Spicer

  • Just purchased our new Adria Motorhome from Abacus. We were very impressed with the new Abacus facilities and from our first visit they made the whole purchasing experience very easy for us and did a great job adding the extras we requested. All the staff we encountered were helpful and attentive and if we had a question they have a great deal of product knowledge and contacts in associated fields, helping to smooth any bumps along the way. Based on our experience if you’re looking for a new Adria or even a second hand Motorhome (when they’re available!!) Abacus is a good place to start and we would 100% recommend Abacus as a dealer to make that purchase.

    Stuart Allen

  • Had a fantastic week or so up north. Van only had 7000 miles on the clock. Never got pushed for extra insurance. Will do it again. Never wanted to give it back. Thank you


  • Just wanted to say a big thanks for a great week loved every minute of it. We will be with you again. Thanks again to everyone involved. Take care and stay safe.

    David Richardson

  • Returned motorhome yesterday after Carfest South. Abacus have been excellent. In particular Stewart who helped us with the original booking, checkin and checkout etc and Amber who I must have driven mad trying to get the date changed so we could go up a day earlier, all sorted. I was very impressed with the entire operation, they are a main dealer and service so you know the hire vehicles are all maintained in tip top condition. We will be using Abacus again and thank them for great service 👍

    Mark K

  • Easy online booking process and efficient handover with friendly and helpful staff. Our motorhome was spotlessly clean and equipped with everything we needed. Would thoroughly recommend.

    Debbie Spencer

  • Well what can I say, this has been the second time we’ve hired from Abacus Motorhomes, this year we had a larger model “Bailey Autograph 79-6” the vehicle was in excellent condition, clean fully fuelled up and ready to go on our arrival, all the staff are extremely friendly and very knowledgeable, what more could you ask for, so Abacus Motorhomes we are looking forward to the next one.

    Chris Kesby

  • We wanted to turn our summer into an adventure and our motorhome did that! After talking to Stuart, he explained everything really well and we were so pleased with the whole trip. I would recommend the team to anyone. Thanks again for making our summer!

    Mark Jackson

  • We have been absolutely blown away with with the service we received from Abacus. Whilst on holiday in the area we had a fault with the heating system on our CARAVAN and phoned them on the off chance that they might be able to help us. We were totally amazed by the friendly and helpful experience this turned out to be. They checked all the electrics and even the battery and found the fault very quickly and were able to get the heating going again and so that we could have hot water while we waited for the part they had ordered to be delivered. I can't thank you all enough and a special thanks to H who appears to be the resident genius with a heart of gold. Abacus was recommended to us by my sister who lives in Andover, and we will certainly be recommending Abacus to all our motor homing friends

    Ellie Kempster

  • We booked a Motorhome with Abacus for a week away in Cornwall. We were totally new to Motor-homing and the staff made us feel at ease. This company is a Family run business with Customer Services at its heart. The whole interaction with staff from booking online to saying thanks at the end of the meeting was a pleasure. The vehicle was very clean and impeccable throughout. I would 100% recommend this service to anybody wishing to try out a Motorhome!


  • Just rented our first motorhome from Abacus, they were very accommodating when I changed and extended my booking, helpful when I had a small engine (oil) trouble that I had to have first pay out for but this was quickly reimbursed on return with copy of my receipt, (this was in T's&C's) so knew what I was getting into should something like this were to happen. Great staff and great selection of rental and sales stock. I will definitely book with Abacus Motorhomes again.

    Jason Barnes

  • If you are looking to either buy or hire a Motorhome, look no further than abacus, the customer service and after sales care is fantastic. We were looking to buy a motor home and we were recommended abacus and we are so pleased we went to see them. We were looked after by John Lailey and he was and still is really helpful, nothing is too much trouble, and he is happy to help in any way he can. The ladies in the office are super helpful as well. Customer service at abacus is 5 star

    Stephanie Bruce

  • Big thanks to H for meeting me before opening this morning to try and get the boiler reset in my motorhome on the way to Cornwall. Couldn't get it fixed, but to arrive early for the working day to help was top service! Cheers.

    Ryan Sivyer

  • Delighted with our new motorhome from Abacus, purchased today. Excellent friendly service and good information provided from the sales team, helping us to decide upon the perfect motorhome to suit our needs . Thank you Abacus team. Really pleased.

    Rosemary Bryant

  • Hello Jon I felt impelled to give you some feedback having just taken delivery of our Adria 670 Firstly the product is superb, the detailing, the quality of the fixtures and fittings is on another level to any of the many Motorhome’s I’ve owned and the introduction to this is all down to John Lailey I wasn’t really in the market for a new van, just a casual interest but this all changed when on collecting my much loved Autotrail from your workshop I happened to ask John what, with his experience in the business he considered to be a premium quality van and that was that John was great, such an affable, unassuming decent genuine man, a person I felt I could instantly trust. Nothing was too much trouble, nor should it be but he didn’t know that I was going to end up spending £80k In fact everyone I came into contact with were refreshingly charming and helpful. You have an energy going on which, if you manage to maintain will serve your business well. So whoever is employing these people is doing a great job too Also, can I give a mention to Sid who looked after me in the workshop. He too is excellent. I like him a lot for it’s rare to find someone so young so focused on client care And finally please tell David Wolfenden from one entrepreneur to another….hats off to you !!

    Chris Bonsey

  • We had an electrical problem with our motorhome and Abacus were on our route from Norfolk to Plymouth. From our first call to the moment we left they were the most helpful and kindly people. We are very satisfied with service we received (above and beyond what we expected) and despite the distance we will definitely consider having our habitation service done by Abacus next year whilst enjoying the local area. Thank you John and the team - our faith in humankind has been restored.

    Sarah Edkins

  • We had a fabulous experience using Abacus recently. We were fully guided and instructed on how to use everything and encouraged to check it over ourselves before leaving. When returning we were welcomed back. All communication was clear and thw customer service brilliant. 10/10

    Hazel Loveday

  • From my initial contact with Jon the service offered by abacus was second to non. We were kept well informed of all necessary details and payment times that needed to be adhered to. We encountered some issues but were very confident that these would be dealt with in a professional manner, as they were. Abacus motorhome hire is quite possibly the best customer service/interaction that I have ever come across in a business. We have already booked another motorhome for next year, and would recommend the company to anyone who needs this kind of service. Trust me you will not be disappointed. Fantastic service and defiantly worth the 2 hour trip from Home to use your services. Thank you once again.

    Richard Longmore

  • Can't recommend these guys enough. Competitive prices and great vehicles, always immaculate and the service is second to none. We recently hired and when we returned my son had lost his wallet. Mentioned it to John when we returned the motor home and he said we'll let you know if we find it. I got a call to say they had found it and was returned a few days later. Proper company with strong values and great customer service. Cheers guys

    Mark Whittham

  • Top rate and helpful customer service when we had our motorhome serviced at Abacus. the facilities are excellent and they have the full range of skills and capability under one roof. Very good technical knowledge about all aspects of motorhomes.

    John Peach

  • I went to Abacus on Saturday to find out about hire, what is involved, costs etc. I was met by Stu. He could not have been more helpful. He went through everything very thoroughly, explaining hire, costs, insurance, extras etc. We were provided with a very useful brochure that contained all of the terms of hire, all of which are entirely reasonable. We were looking because we are thinking of hiring a van to see what it was like before buying one, so Stu's help/knowledge was invaluable. When Stu went into the office I spoke to a customer who was returning a van. He was full of praise. I will definitely be hiring from here, I was filled with confidence by the knowledge experience and honesty of the staff.

    John Linnane

  • Highly recommended. Had some great trips in Abacus motorhomes. Friendly, reliable and clean. Specs are high end. Will always return to these guys for my motorhome needs

    Phil Clews

  • Great motorhome. Friendly service. Can’t wait to go again

    Jane Buckley

  • I hired with Abacus for the first time this weekend and my experience with them was pleasant to say the least! They applied a discount for being referred by a friend which I thought was fantastic as it’s normally the person referring that receives it, (with most companies). The staff were very friendly and helpful, always there for any information/help needed. Pricing was fair, the motor home was clean and had all the facilities needed. I will definitely be using Abacus again and I would highly recommend them.


  • It was a pleasure to meet you, albeit in a rushed manner on Friday. We had a lovely mini-break in your lovely motorhome. It was our first time and I’m sure it will be the first of many times in the future. I have ties with Spain so most of my free time ends up being out there, which is a shame as I much prefer the UK nowadays! Just wanted to say a massive thank you to you and your wonderful team (Nikki was a star at explaining all to us). Wishing you a busy summer – but maybe not tooooo busy!

    Tiffany Simmons

  • Having never had a Motorhome holiday before Abacus couldn’t have been more helpful and made it so easy. The Motorhome itself was immaculate and well-appointed. We enjoyed it so much we are already talking about our next Motorhome holiday! Thanks again the Spry family

    Helen Spry

  • What an amazing holiday we have had. So much fun had by all. Only thing missing was a chopping board and cheese grater!!! We explored wales and had a fabulous time. Thank you

    Joanne Bill