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British Vehicle Rental and Leasing Association (BVRLA)

BVRLA Membership Number 2115 - Giving You Peace of Mind

Recognised as one of the UK's fastest growing trade associations, BVRLA membership represents a mark of quality and professionalism, providing our customers with the reassurance that they are dealing with a company that meets the highest industry standards.

In order to become and remain a member of the BVRLA, we must pass an annual inspection by an independent assessor and comply daily with the bodies strict Code of Conduct. This reassures potential customers that they are dealing with a reputable company that will offer the highest levels of service, backed up by the BVRLA's conciliation service.

By maintaining industry standards, the BVRLA helps members deliver safe, sustainable and affordable road transport to millions of consumers and businesses.

By signing up to the Code of Conduct, Abacus agree to abide by the following standards:

• Transparent pricing for all products and services both on printed media and websites.
• Not to misrepresent any facts concerning their products or services.
• Behave at all times with integrity.
• Comply with and understand all related statutory controls and regulations relating to the service or products.
• Provide advice as necessary to help customers make an informed choice based on the customer's identified needs.
• Operate from an established commercial place of business which is maintained to a professional standard.
• Provide safe and roadworthy vehicles, which as a minimum, will be maintained in accordance with the law and manufacturer's servicing requirements.
• To resolve customer complaints according to the standards set out in the BVRLA Code of Conduct.

Visit www.bvrla.co.uk to find out more information.