Booking Procedure

With the following options available to you, booking a motorhome with Abacus couldn’t be easier:

• Book and Pay online; or
• Email our sales team with your requirements at sales@abacusmotorhomes.co.uk; or
• Call our sales team on 01264 319990; or
• Drop in and see us*

* It is advisable to check our opening hours and to give us a call before dropping in to see us

Payment Terms:

• For collection dates over 6 weeks away you will need to pay a booking deposit now and the remaining balance at the 6 week point. You can choose to pay the full balance now if you wish.
• For collection dates within 6 weeks you will need to pay the full balance now.
• On collection of the motorhome you will be need to pay a refundable security deposit of £750 on a major debit or credit card in the name of the main driver.
• All Deposits may be increased at the discretion of Abacus Staff.
• We accept Amex, Visa, MasterCard and Visa Debit.
• We do not accept cash, prepaid cards, pay-as-you-go cards or cheque’s.

Collection Documentation:

The following original documents must be presented at the branch at the time of collection, FOR EACH DRIVER (we do not accept photocopies). Failure to present the correct documentation, will result in your booking being cancelled:

UK Residence:

• Driving licence.
• National Insurance Number or Share My Licence Code (see https://www.gov.uk/view-driving-licence).
• Passport.
• 2 forms of additional ID (showing current name and address, dated within the last 3 months)—e.g. utility bill, bank statement, council tax bill, official letter.

If visiting from outside the UK:

• Driving licence.
• Passport.
• 2 forms of additional ID (showing current name and address, dated within the last 3 months)—e.g. utility bill, bank statement, council tax bill, official letter.
• A contact address of where you will be staying in the UK.

Cancellation Policy:

If you unfortunately need to cancel your booking, please contact the branch as soon as possible. The following charges will apply:

• More than 6 weeks before: booking deposit will be retained
• 6 weeks – 2 weeks: 50% of total hire charge will be retained
• 2 weeks – No Show: 100% of total hire charge will be retained

Although we do not offer this service, we do advice you to take out Personal Holiday Insurance.